CRM stands for Customer Relationship Management. CRM is a process that helps to better understand the needs and behavior of customers. The CRM helps to develop and draw business strategies for the client and also addresses the problems by implementing them. In simple terms, the effective use of a CRM helps the client and his organization to fulfill those long-desired goals, those targets related to the performance potential, acquisitions, growth and retention of the business. The CRM that we offer - aims to manage and optimize the customer's life cycle, but also to build a proper understanding or a link between various departments, sales forces and customers within large companies, which in the end all one place will increase the company's production. By using CRM, an organization can use previous records of potential customers and buyers as well as previous purchasing trends, trends that preferred them earlier and their needs, to create a customer center and a central marketing system regarding customer needs. Companies using CRM systems can immediately expect: To keep and obtain more customers, as a result of a global growth. To the growth and absolute maximization of customer life cycles. To improve services for customers by personalizing them, all through new expenses. CRM optimizes all the different processes related to the customer relationship. Support applications should free employees from all inefficient, tedious or unnecessary management activities related to potential and existing customers. Data categorization and verification, collaboration and mobile access are main points. Your employees work efficiently and with pleasure. They have access to the newest information and can focus on what matters most: quality service for your customers. Profitable relationships with customers and satisfied employees contribute to maximum company growth and profit. The sales force reduces its sales cycles and increases its key performance indicators (turnover per salesperson, order size, turnover per customer, etc.). Your marketing expenses are reduced, lead generation and customer acquisition are greatly improved, responses to ad campaigns are multiplied, resulting in an increase in overall turnover. Your customer support team improves productivity and ensures customer retention, while helping to reduce costs and increase promptness in the process of resolving requests.

DMS – Document Management System DMS is a solution for optimizing document management, access to information and automating internal processes. DMS will use, to the greatest extent, the investments already made in the hardware and software infrastructure. Significant reduction of working time allocated for document management; Reduction of storage space; Reduction of costs related to copying and printing (equipment, paper, ink); Reduction of costs related to the movement of documents; Prompt response to partners' requirements facilitated by quick access to information; Secure access to information (access rights, stored documents are encrypted); Scalability (phased investment); Immediate benefits (fast and phased implementation). DMS is a solution for optimizing document management, access to information and automating internal processes. In addition to an area for storing and cataloging documents in electronic format, the offered solution includes simple and effective solutions for generating, structuring, coding, finding and accessing documents and for the free or planned movement of information. DMS offers the possibility of automating the processes associated with the creation, review, approval, distribution and archiving of documents. In our view, solving the routine problems that arise in document management is essential. Ease of use (The application is built according to Microsoft standards. Even a user with limited computer knowledge will easily use DMS; The directory/file structure in which the documents are organized is familiar to any user; Multiple search options lead to the immediate retrieval of information; The automatic generation of documents will significantly ease the effort of editing and checking for standardized documents; The centralized management of documents in encrypted form increases the degree of security; Any type of document in electronic format can be managed with the help of DMS; Notifications: flow request, changes in directories of interest, etc.

SFA – Sales Force Automation – is an application that will it helps to reduce costs related to the sales process, to increase the productivity of sales agents and the degree of customer satisfaction. Using SQL-type relational databases (PostgreSQL, MS SQL, Oracle, DB2), the application is extremely flexible to allow interfacing with ERP-type applications. SFA is built from 2 main modules: Located at the warehouse, the server application will manage customers, orders, products, price and discount lists, number ranges for orders and receipts, customer balance, allocation of customers on the route and transfer of information to and from mobile equipment. The daily operations performed by the sales agents can be structured in a workflow with 3 components: Uploading data Route operations Downloading data The agent on the route has the following possibilities:

The HR (Human Resources) module helps in the unitary management of employees: recruitment, personal management, performance evaluation, schooling, payroll (calculation). It allows the definition of the departmental structure (organization chart), as well as the state of functions; Each position can be associated with a job description and a set of capabilities required for occupying the respective position. Capabilities are measurable and freely configurable (by the end user, depending on needs). Personnel management Evaluation forms can be defined for each individual position. The forms contain measurable evaluation criteria, structured in chapters; During an evaluation session, the forms previously predefined by the HR specialist are sent in streams to the evaluators, for completion (assumes DMS – Flows for each of the evaluators). After completion, the application calculates a score, which is compared with the minimum score, allowing the HR specialist to obtain an image of the current level of the respective employee; The evaluation forms are automatically attached to the personnel information of the respective employee.

When we talk about ERP - Enterprise Resource Planning - we rarely think about planning how resources are spent. Rather, we think of a company's view of business, in other words, the company and all components viewed as a unitary whole and not as isolated segments of activity. On the one hand, the ERP system refers to the software infrastructure that ensures the internal cohesion of the company; on the other hand, it supports the external business processes in which the company is involved. ERP applications are intended for business processes. ERP applications are modular. ERP applications are integrated. They allow the company to expand beyond its physical boundaries: towards suppliers, customers and partners. The full ERP package will be intended for all (or most) elements of the company's business functions. What is an ERP for? Strengthening relations with customers and suppliers, by creating an efficient chain Reduction of production and inventory costs Comprehensive enterprise resource planning Overall productivity improvement Profit maximization, through increased flexibility and reactivity to market requirements Why implement an ERP system in your company? Because the following figures speak for themselves about the advantages of an ERP solution: reduction of stocks – 18% reduction of material costs – 5% reduction of additional costs/salary – 8% increase in sales and customer satisfaction - 12% improvement of financial accounting control – 16% Production is the most important process in the value chain in a manufacturing enterprise, and the quality and market competitiveness of the products resulting from the production process is essential. The efficiency of the activity management computer system is essential for the fulfillment of these objectives. Only the implementation of an IT solution perfectly modeled on the specifics of the activities of a manufacturing enterprise can ensure the premises of its competitiveness. The justification for investing in an ERP system: Enterprise efficiency Standardization of economic processes Elimination of informational islands Modularity and open architecture, which facilitates the adoption of future technologies